Frequently Asked Questions
Are your products vegan?
How do you test your products?
All products are tested on humans. We always ask you to follow the directions on the bottle for easier application. We also recommend patch testing any product as we are aware all skin is different and can have the potential to react depending on ingredients.
What are your products free of?
Our products are fragrance free, no added dyes, drying agents such as sulphates or parabens. Sensitive skin friendly (with the exception of hypersensitive skin).
Skin Amity product are shipped via Canada Post or UPS. Shipping time is usually 3-5 BUSINESS DAYS. This time frame DOES NOT include ORDER PROCESSING, which is generally 1-2 Business Days. Shipping DOES NOT take place on weekends. Once you receive your tracking number (via the email address you provided at checkout) & your package has been received by the delivery courier, Skin Amity is NOT responsible for any LOST or DAMAGED packages. Any problems with delivery please contact the delivery service provider.
What forms of payment do you accept?
Visa, Mastercard, American Express and Paypal.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at email@example.com Please provide us with your order number and some photos of the damaged product/s.
I received incorrect item/s. What should I do?
Please contact firstname.lastname@example.org within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
I put the wrong email address on my order, please help!
Please be careful when entering your shipping address, Kitchen Must Haves will not be responsible for orders sent to the incorrect delivery address provided by the customer.
What's the return policy?
Our policy lasts 30 days. If 30 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All Skin Amity products are for external use only and not to be ingested. Our products are not designed to diagnose, treat, cure, or prevent any disease. Keep out from reach of children. Avoid contact with eyes. I am not a doctor, dermatologist or healthcare practitioner and none of these claims have been evaluated by the FDA. If you are under medical care, pregnant, or have any underlying health problems, seek the recommendation of a doctor before using natural skincare products. Skincare products my cause allergic reactions, talk to your doctor if you have any known allergies. If allergic reaction occurs, Skin Amity can not be liable. Use at your own risk. Please consult your physician or midwife before using products containing essential oils and carrier oils if you are pregnant or breastfeeding. All facts & details are provided for information use only and are not intended to diagnose, prescribe or treat any diseases, wounds or injuries.